Shipping & Returns
For any questions please contact us by emailing
Arkenstone Estate Winery
You will be notified by email when your wines are shipped. Generally, we will attempt to ship your wines shortly after placing your order. However, in an effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions.
Due to ever-changing direct-shipping laws and regulations, the list of states we ship to may change at any time. All wines are sold in California, and the title passes to the buyer in California. We will arrange for shipment on behalf of the buyer to an address specified by the buyer, provided that in our sole discretion, we believe that such shipment will not subject us to the risk of any legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include the provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
We strive to provide our customers with the highest quality products and services. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within 24 hours from the time of your order for customer care assistance.
All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in your care.
Please note that all sales are final. By purchasing you agree to our terms of sale. No returns will be accepted once your shipment is processed. A 12% restocking fee will be added to all changed or canceled orders.